Highlights of Xi's speech

Government officials:

? They should learn to get closer to the public by surfing the internet from time to time to better understand what people are thinking about and what they want.

Netizens:

? They deserve more patience and tolerance.

? Their constructive advice should be taken.

? They should be helped with their difficulties.

? Their complaints should be addressed quickly.

Online criticism and supervision:

? Online criticism of the government, whether mild or fierce, should be welcomed and taken seriously by the officials on the condition that it is made out of goodwill.